ViewHomework Help - Good Evening, I need assistance with the following ENGL 250 at Adventist University of Health Sciences. Good Evening, I need assistance with the following
Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. In our today’s Hotel conversation in English guide, we will share dialogue between guest and receptionist. This is an example of telephone conversation in front office. Here we will share 2 real life scenario. By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. Must collect our Professional spoken English guide – English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Click HERE to download F and B service Course Click HERE to download Premium Housekeeping Course Click HERE to download 300+ Training Videos Click HERE to download Premium Training manuals Click HERE to download PowerPoints Script 1 – Successful Hotel Room Reservation Conversation in English Background The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. The guest wants to reserve room for her husband. Carefully look at their dialogues Hotel Receptionist Good Evening. Hotel XYZ Name of the Hotel, Reception. How can I help you? Guest Ok. I would like to book a room for next week. Hotel Receptionist Sure, Madam. May I know the specific date for the reservation? Guest Why not? I would like to reserve a room from the 5th of April for 5 days. Hotel Receptionist What type of room do you like to reserve, mam? Guest Well, a double-bedded room with AC and other facilities at least. Hotel Receptionist Thank you madam. Just give me a minute, let me check. After few seconds Yes, a few double bedded rooms are still vacant on 5th April. Do you prefer a room with the view of the swimming pool or the hill madam? Guest Oh both are nice. But I like nature most. I guess hill view will be splendid. Right? Hotel Receptionist Sure madam. Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC Name of the restaurant restaurant. Is it ok? Guest Hmm .. yes. Hotel Receptionist May I have your name please? Guest Yes. I am Stephany Rose. Hotel Receptionist How do you spell your name, Ms. Stephany? Guest It’s S-T-P-H-A-N-Y and then R-O-S-E Hotel Receptionist All right, Ms. Stephany. Let me have your address, please? Guest 257 Park Avenue South, New York, NY 10010, USA. Hotel Receptionist May I have your contact number, madam? Guest Hotel Receptionist I repeat 917494-4476. Am I right? Guest Absolutely. Hotel Receptionist So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. Guest Yes, that’s right. May I ask you for a special favor? Hotel Receptionist Sure, madam. What can we do for you? Guest Actually 5th April is my husband’s birthday. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? Hotel Receptionist Certainly mam. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. Don’t worry. Be assured that we will also decorate the room in best possible way. I hope sir will be surprised and happy. Guest That is so nice of you. Thanks. Hotel Receptionist You are most welcome, madam. We look forward to receive you on 4th April. Guest Yes. Good bye. Hotel Receptionist Good Bye, Mrs Stephany. Have a pleasant day. Further Reading Dear Readers, this is just a sample conversation. There are many points you need to understand while taking reservation. We highly recommend you to read these following tutorials for better understating the topic How to make perfect room reservation on telephone – a must read practical training Hotel Guest Reservation procedure – the only guide you should read Basic tips for room reservation on telephone for hotel front office staffs Meaning and function of reception desk of a hotel How a Hotel Receptionst can show his salesmanship Script 2 – Unsuccessful Hotel Room Reservation Conversation in English Background The reservation official of Hotel PQR is talking over telephone to a guest who wants to book a room. But unfortunately the hotel is fully occupied and no room is available. Carefully look at their dialogues Reservation Officer Good Morning. Hotel PQR, Reception. May I help you? Guest Good Morning. I am Taylor Isabel. I urgently need a single room for 1st January. Reservation Officer I can understand your urgency madam but I am very sorry. We don’t have any single room vacant at that moment. In fact, our all single rooms are occupied for next 5 days. But yes we can provide you our suit rooms. Will that be OK? Guest No sorry. Suit rooms will be too expensive for me. Can you do me a favor then? Reservation Officer Sure Madam. Please tell me how can we help you. Guest Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Reservation Officer Sure madam. Hold on for few seconds. After few seconds. Please note the number. It is Hotel ABC. It is a mid-range hotel. Their number is 123456789. I can’t guarantee you but I hope you will get single room there. Guest That is so kind of you. Thank you very much. Reservation Officer It’s my pleaser madam. Thanks for calling. Have a nice day. Further Reading Talking over telephone needs skill, knowledge and training. So, we again recommend you to read these guides Ultimate telephone call receiving procedure at hotel or restaurant Do’s and Don’ts of telephone call handing at hotel and restaurant Proper telephone manner for hotel and restaurant workers Job description of a hotel telephone operator Training Video Click Here to Watch Our Free Video on Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation
Receptionist: Good evening. May I help you? Guest : Yes, please. I'd like a room A).. Receptionist : Certainly, Sir. Single or double? Guest : Well, I'd like a room with twin beds. B).. Receptionist : Yes, we still have some. Would you like one on the ground floor or one on the 3 rd floor? Top Definitions Quiz Examples British Idioms And Phrases This shows grade level based on the word's the most commonly confused word associated with good afternoonThis shows grade level based on the word's conventional expression used at meeting or parting in the MEANINGSClick for a side-by-side comparison of meanings. Use the word comparison feature to learn the differences between similar and commonly confused OR THINGUMMY CAN YOU DISTINGUISH BETWEEN THE US AND UK TERMS IN THIS QUIZ?Do you know the difference between everyday US and UK terminology? Test yourself with this quiz on words that differ across the the UK, COTTON CANDY is more commonly known as
Origin of good eveningFirst recorded in 1860–65Words nearby good eveninggood cheer, good cholesterol, Good Conduct Medal, good day, good egg, good evening, good faith, good fellow, good-fellowship, Good fences make good neighbors, good Unabridged Based on the Random House Unabridged Dictionary, © Random House, Inc. 2023How to use good evening in a sentenceJames, Rachel, and Yasmin, good evening and thank you so much for being here.“I represent the Wonder Woman of the new world,” Gadot told the Israeli program Good Evening with Gai when I went on stage, I stood there with my knees knocking and said, “Good evening, ladies and gentlemen
LOS MIR AROIS!”Although she clearly enjoyed the event and was having a good evening, she did look somewhat self-conscious at testified that he said, “Good evening, coach,” and watched the pair walk down a long hall hand in Maddow Good evening ladies and gentlemen, please welcome our two candidates to the in his horse, he dismounted, and making what he thought a most courtly bow, he bade her good they reached the village, there were women coming back from the fields who gave them good evening."Good evening to you, Rita," he said, as he lifted her to the ground and hitched her horse."If that's the case I guess we can bid you skunks good-evening," came quickly from Rawlinson.“Good evening, Mr. Bryant,” said George Warren, as they arrived at the post-office Dictionary definitions for good eveningsentence substitutea conventional expression of greeting or farewell used in the eveningCollins English Dictionary - Complete & Unabridged 2012 Digital Edition © William Collins Sons & Co. Ltd. 1979, 1986 © HarperCollins Publishers 1998, 2000, 2003, 2005, 2006, 2007, 2009, 2012Other Idioms and Phrases with good eveningThe American Heritage Idioms Dictionary Copyright © 2002, 2001, 1995 by Houghton Mifflin Harcourt Publishing Company. Published by Houghton Mifflin Harcourt Publishing Company. 349kmembers in the GreatView community. You know the view when you see it Nirthwest Good evening Hoping you can help me. We are looking to come for 4 nights. We’reTravelling from England. Do we have to quarantine in Dublin over a year ago Problem with this question? Answer 4 answers Reviewed this property MagsHenry... Belfast, United Kingdom Hi there, sorry I only saw your email. I think you still have to quarantine for 14 days if coming from England. Not really worth it unless really essential. over a year ago Problem with this answer? Reviewed this property Woodlock7... Belfast, United Kingdom When you arrive in a Republic of Ireland Airport or Port from a country that is not currently on Ireland's Greenlist you are required quarantine for 14 days as this is currently the law; whether you abide by this or not up to you. The only exception is if you are arriving into the Republic of Ireland from Northern Ireland. So you could fly into Belfast and get the train down to Dublin or consider Belfast for your 4 night stay as opposed to Dublin. over a year ago Problem with this answer? Reviewed this property Dhiraj P Leeds, United Kingdom We went last month. Leaving ferry they said we had to do this, but everything is open & you are allowed to go sight seeing etc which was all open. You are free to in and out of the hotel which was very good. over a year ago Problem with this answer? Reviewed this property Woodlock7... Belfast, United Kingdom Yes currently the UK is not on Ireland's greenlist. over a year ago Problem with this answer?
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Youcan check in anytime to the Disneyland Resort hotels, but rooms are available after 3:00 PM. Check-out time is by 11:00 AM. If you arrive early to your Disneyland Resort hotel, you can check in, store your luggage at the Bell Desk and enjoy the Disneyland Resort. If you would like to spend a day at the Disneyland Resort after you check out
A Receptionist and A Client Receptionist Hi, welcome to the GrammarBank Hotel. How can I help you? Client Hi, I would like a room for tonight. Do you have any vacancies? Receptionist Yes sir, would you like a single room, or a double room? Client A single room, please. Receptionist How long will you be staying? Client For three nights. Receptionist Okay, would you like a king size bed or a queen size? Client Well, king size bed, please. Receptionist Smoking, non-smoking? Client Non-smoking. Receptionist Sure, and would you rahter have a room with a view of the ocean or the forest? Client It doesn't really matter to me, whichever one is cheaper. Receptionist Sure, it's going to be $55 per night. Can I have your ID, please? ClientHere it is. Receptionist Alright, Could you sign here, please? Client No problem. Do you accept American Express? Receptionist Sure, any Visa, Master Card or American Express. Client Perfect, here is my card. Receptionist Thank you. Is there a phone number where you can be contacted? Client Yes, it is 333-3333. Receptionist Okay. Here's your key. Your room number is 276. It's on the 2nd floor, you can take the elevators behind us. If you need anything, just dial 9 for the reception. Client Thank you for your help. Receptionist My pleasure. Enjoy your stay! ↑â–Čâ–Čâ–Čâ–Čâ–Čâ–Čâ–Č↑
TheLangham, London, London: "Good Evening If you book a room at the hotel is" | Check out answers, plus 1,658 reviews and 1,574 candid photos Ranked #53 of 1,208 hotels in London and rated 5 of 5 at Tripadvisor. London. London Tourism By Hotel Class 5-stars Hotels in London; 4-stars Hotels in London; 3-stars Hotels in London; By Hotel Brand
Madam President, I should like to bid Mr Barroso good evening, but oh dear, oh dear! EN Senhora Presidente, [...] gostava de dar as boas-noites ao Senhor Presidente Barroso, mas, meu Deus, [...]meu Deus! The doors of the houses slowly open one by one, as if they [...] wished to say good evening to the young people [...]who go out to look at the rising moon. As portas das casas se abrem uma a uma lentamente, como se [...] quisessem dizer boa noite aos jovens que saem [...]para ver a lua nascendo. CS Mr President, Commissioner, good evening. CS Senhor [...] Presidente, Senhor ComissĂĄrio, boa noite. I wish you a good evening. Desejo-lhe uma muito boa tarde. DE Mr President, a very good evening and welcome to [...]Europe's first culture channel. DE Senhor [...] Presidente, muito boa noite e bem vindos ao primeiro [...]canal europeu de cultura. Thank you and have a good evening! Obrigado e boa noite! Good evening to you. Blossom Boa noite para vĂłs. DE Commissioner, a very good evening to you. DE Senhora [...] ComissĂĄria, desejo-lhe uma boa noite. I therefore believe [...] that this is a good evening for Europe. Creio portanto [...] que hoje Ă© uma boa noite para a Europa. SL Good evening everyone! SL Boa noite a todos! SV Good evening. SV Boa noite. NL Mr President, I can totally identify with [...] what the previous speaker said [...] and I would also like to bid Commissioner Frattini good evening for the third time today. NL Senhor Presidente, identifico-me plenamente com o que disse o orador que me precedeu. Nor do passers-by wish him a "Good evening, Sir! Nem os transeuntes lhe dirĂŁo boa tarde, Senhor! ES Mr President, [...] Commissioner, good evening, another evening discussing agriculture. ES Senhor Presidente, Senhora [...] ComissĂĄria, muito boa noite, mais uma noite falando de agricultura. DE Mr President, a very good evening to you. DE Senhor [...] Presidente, desejo uma muito boa noite. Mr President, my group would also like to [...] congratulate Mr Andersson for his work on this excellent own-initiative [...] report it has been a very good evening for those. EN Senhor Presidente, o meu grupo tambĂ©m gostaria de felicitar o senhor [...] deputado Andersson pelo seu trabalho neste excelente relatĂłrio de [...] iniciativa tem sido uma tarde muito positiva para todos. We had our fair share of luck and [...] it ended up a good evening for us. Tivemos muita [...] sorte e foi um Ăłtimo dia para nĂłs. PT Good evening, Mr President. [...]It is a pleasure to have a compatriot in the chair for this evening's sitting. Boa noite Senhor Presidente, Ă© [...]um prazer ter um compatriota a dirigir hoje Ă  noite a sessĂŁo. DE A very good evening to you, Mr President, at this late hour, shortly before midnight, when we few are together. DE Uma muito boa noite para si, Senhor Presidente, a esta hora tardia, jĂĄ prĂłximo da meia-noite, em que somos [...]poucos os que aqui continuamos reunidos. Good evening to you all, my [...]dear all. Boa noite a todos, queridos todos. THE PRESIDENT Good evening. O PRESIDENTE Boa noite. Good evening my dear friends =D Boa noite amigos =D Good evening beloveds, well it's evening for Candace. Boa noite queridos, bem para Candace jĂĄ Ă© de noite. NL Madam President, [...] Commissioner, ladies and gentlemen, good evening, I should first of all like to ask you [...]if you could pass [...]on our good wishes to Mrs Kroes. NL Senhora Presidente, Senhora ComissĂĄria, Senhoras e Senhores Deputados, boa noite. DE Mr President, [...] Commissioner de Palacio, good evening. DE Boa noite, Senhor Presidente, [...]Senhora ComissĂĄria de Palacio. Evening organised for all singles older than 20 year old, who wish to meet other singles or who simply [...] want to spend a good evening. Noite destinada para os solteiros com mais de 20 anos que queiram encontrar outros solteiros ou [...] simplesmente passar uma boa noite. Good evening, I present here [...]an interview with Tiago "Leuk" Machado, a player's section of exotic STARCRAFT II Boa noite, apresento aqui mais [...]uma entrevista feita a Tiago "leuk" Machado, um jogador da secção de STARCRAFT II dos exotic-island Australians are easily taxed in Asia with five points ahead of Japan. watch Australia vs [...] Germany and enjoy a good evening. Australianos sĂŁo facilmente tributados na Ásia, com cinco pontos Ă  frente do JapĂŁo. assistir vs Alemanha [...] AustrĂĄlia e desfrutar de uma boa noite. Butlers $10. $15. Tip daily. For a limited time, earn 80,000 bonus ThankYouÂź Points after you spend $4,000 in purchases within the first 3 months of account opening. Earn 3 Points per $1 spent at Restaurants and Supermarkets. Earn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels. Earn 1 Point per $1 spent on all other purchases. By Last updated August 13, 2022 Check In Champion 20 Essential English Phrases for Hotel Receptionists Hotel receptionists are constantly communicating with people from different countries and cultures because they are often the first people you meet when on vacation outside maybe some of the airport crew. This is why hotel receptionists have such an important job. In this post, we’re going to cover why English is so important for hotel receptionists and 20 expressions that all hotel receptionists must know to be able to communicate with every international visitor that walks in the door. Contents Why Should Hotel Receptionists Learn English? 20 English Expressions Every Hotel Receptionist Should Know Welcoming Guests Taking Reservations Checking Guests In Giving Information, Offering Assistance and Handling Complaints Checking Guests Out Download This blog post is available as a convenient and portable PDF that you can take anywhere. Click here to get a copy. Download Why Should Hotel Receptionists Learn English? Just look at how busy airports are these days and you’ll realize how popular international travel and tourism has become. It’s common for people to simply hop on an airplane and cross the planet for vacation or business, any time of the year. In fact, according to the international travel industry has grown from 528 million tourist arrivals in 2005 to billion in 2015. It’s expected to hit billion by 2030. Now that’s a lot of international visitors you’ll be welcoming to your city if you’re a hotel receptionist. And as a receptionist, you need to be able to communicate with all of these travelers. You’ll be checking them in and out of the hotel and answering questions about your local area. Does that mean you need to speak every language on the planet? Fortunately, no. But you do have to be fluent in English because English is the lingua franca—the common language people all over the world use to communicate with each other. Learning English is an efficient way to be prepared for any conversation with almost any guest at your hotel. This won’t just make your day-to-day life easier—it’ll also make you more valuable as a hotel employee. For all you hotel receptionists, here are the most commonly used expressions you’ll need to communicate with your international guests. You can hear many of these expressions in use by native English speakers on the immersion program FluentU. This program aims to teach English naturally through authentic videos like movie clips, music videos, interviews and more. You can also check the meaning of any word at a click through the interactive subtitles, as well as add words and phrases to flashcard lists for later review with personalized quizzes. Welcoming Guests As a hotel receptionist, your job isn’t only to greet guests but also to make them feel welcome. A friendly smile and a warm greeting make a great start. Hello, welcome to [name of your hotel]. Here’s a standard greeting you could use. Instead of a simple hello, you could also say good morning, good afternoon or good evening depending on the time of day the guest walks in. How can I help you today? You can ask your guest this simple question at the beginning of their visit, or at any time during their stay. For a guest who’s new to your city, knowing that you’re there and ready to help will make them feel right at home. Taking Reservations Most guests make their reservations online. However, if they’re unable or unwilling to do that, they may make their reservations by phone. If that’s the case, here are some standard questions you might ask What’s the date of your arrival? Ask your guest when they’re planning to arrive and check into the hotel. When are you planning to check out? You’ll also need to ask when they’re planning to leave or check out of the hotel. How many people is this reservation for? You’ll need to know the size of the group or number of people to reserve rooms for. What type of room would you prefer? Some guests may have a preference for a certain type of room. Ask if they’d like a room for one person single or two people double. Some hotels offer different types of rooms for guests who don’t smoke non-smoking rooms and rooms with views for example, ocean view/sea view, mountain view or lake view. Checking Guests In Do you have a reservation? This is one of the first things you will ask a guest when they walk up to the reception desk. Not all guests have reservations. Some simply walk in and ask for a room. What name is the reservation under? If the guest has a reservation, find out the name of the person it’s under associated with. That way you can pull up their information on your computer screen. Could I have your ID and credit card, please? When checking in, hotels usually require the credit card of the guest and some form of identification ID like their passport or driver’s license. Using the modal verb could will make you sound more polite and professional. Your room is on the [number] floor, room number [number]. Tell the guest which room they’ve been assigned given. For instance, you might say Your room is on the 9th floor, room number 925. Breakfast is served from [time] to [time] every morning at/in [location/room]. Many hotels provide a free breakfast to guests every morning as part of their stay. If this is the case at your hotel, inform your guest about the time and place where they can enjoy the breakfast. So you might say Breakfast is served from 6 to 9 every morning in the dining area. Is there anything else I can help you with? This is a customer-friendly question you could ask after assisting a guest. In case they need more information or assistance, let them know that you’re always there to help. This is a good question to keep in mind. Enjoy your stay. Be sure to wish your guest a pleasant stay after you check them in. Giving Information, Offering Assistance and Handling Complaints A big part of your job as a hotel receptionist is to make guests feel at home and well taken care of during their stay. You’re the person guests come to for information, assistance and yes, even complaints. We have [scheduled services] that run to/from [location]. You’ll find [information] in/at/by [location]. Hotels often offer arranged transportation services like buses and tours that guests can use freely to travel to locations like the airport, local tourist attractions and shopping areas. These two statements are useful for informing your guests about these services. Feel free to adapt them to suit different situations We have a shuttle bus service that runs to the airport from here. You’ll find the shuttle schedule by the front door. We have city tours that run between here, Disneyland and Universal Studios. You’ll find brochures of all our city tours to the left of this lobby. To get to [location], just
 Guests often ask for directions on how to get to a certain location either within the hotel or outside. This statement can easily be adapted to suit different situations. To get to the gym, just go down this hallway and turn left. It’s the second door on your right. To get to the nearest McDonald’s, just cross the street outside the hotel and walk straight. I’m sorry about that. Let me see how we can fix that right away. Your guest might mention 
or, yell something they’re unhappy about. Maybe their towels need changing or their TV isn’t working. With the polite expressions above, you can apologize to the guest even if it’s not your fault and offer to fix the problem. If you need anything else, please let us know. Here’s another customer-friendly expression to let your guests know they can always contact you if they need help with anything else. Checking Guests Out Could I have your room number and key, please? When your guest is ready to check out, start by asking for their room number and key. Here again, use the modal verb could to sound more polite. Your total is [amount]. How will you be paying for this, please? Let them know the total amount for their stay and ask them how they prefer to pay. Some guests may prefer to pay by credit card, others may pay with cash, etc. Your total is $243. How will you be paying for this, please? Thank you and hope to see you again soon. This is a great way to say goodbye, thank your guest and send them off on a happy note. If they’re continuing their vacation to another location, you could add Enjoy the rest of your vacation. If they’re leaving for home, you could add Have a pleasant trip home. If you’re a hotel receptionist or hoping to become one, you’ll find this list of expressions useful as you set out to welcome visitors who’ve come from all over the world to visit your country. Remember, practice makes perfect and the more you practice using these expressions, the more confident you’ll become. Good luck! Download This blog post is available as a convenient and portable PDF that you can take anywhere. Click here to get a copy. Download Findout what happens when you don't use a credit card >>>. 9. Use Memberships to Save. Warehouse members and credit card users aren't the only ones who get deals from memberships. If you're an AAA, military or AARP member, there's a good chance that can help you score a cheaper room, too, said Woroch. Beginner English Language Practice In a Motel / Hotel Steve Lewis/ Photographer's Choice/ Getty Images Make sure to understand the use of the verb 'like' when checking-in to a hotel, as well as how to ask polite questions with the modal verbs 'can' and 'may'. Understanding vocabulary related to travel will help you communicate when you are in a motel or a hotel. Getting a Room for the Night Desk clerk Good evening. Can I help you?Guest Yes, please. I'd like a room for the clerk Would you like a single room, or a double room?Guest A single room, please. How much is the room?Desk clerk It's $55 per Can I pay by credit card?Desk clerk Certainly. We take Visa, Master Card and American Express. Could you fill in this form, please?Guest Do you need my passport number?Desk clerk No, just an address and your fills out the form Here you clerk Here's your key. Your room number is Thank clerk Thank you. If you need anything, dial 0 for the reception area. Have a good stay! Can I help you?I'd like a roomSingle, double roomCan I pay by credit card?Fill in this formPassport numberRoom numberReceptionWhere is the...ElevatorLobbyIs breakfast included?Do you offer room service?
HotelDialogues English Vocabulary Below are some typical dialogues between a hotel receptionist at The Grand Woodward Hotel and a guest. Here you will find typical conversations that deal with making reservations, checking in and also checking out. Making Reservations Receptionist: Good morning. Welcome to The Grand Woodward Hotel.
Transcript Taking a Reservation Front Desk Receptionist  Enterprise Hotels, Lise speaking. How can I help you?  What date are you looking for?  How long will you be staying?  How many adults will be in the room?  I'm afraid we are booked that weekend.  There are only a few vacancies left.  We advise that you book in advance during peak season.  Will two double beds be enough?  Do you want a smoking or non-smoking room?  The dining room is open from 4 pm until 10 pm.  We have an indoor swimming pool and sauna.  We serve a continental breakfast.  Cable television is included, but the movie channel is extra.  Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.  The rate I can give you is with tax.  We require a credit card number for a deposit. Guest  I'd like to make a reservation for next week.  Is it necessary to book ahead?  Do you charge extra for two beds?  How much is it for a cot?  Do you offer free breakfast?  Is there a restaurant in the hotel?  Do the rooms have refrigerators?  Do you do group bookings?  Is there an outdoor pool?  Do you have any cheaper rooms?  When is it considered off- season? CONVERSATION BETWEEN HOTEL RECEPTIONIST AND A GUEST Hotel Receptionist The XX Inn. Good afternoon. How can I help you? Mr. Smith Yes, I would like to make a reservation. Hotel Receptionist Yes, of course. Can I have your full name please? Mr. Smith It’s John Smith. Hotel Receptionist Thank you Mr. Smith. And when would you like to reserve it for, Sir? Mr. Smith For the 21st of June, and it would be for 5 days and 4 nights, so until the 25th. Hotel Receptionist Very well, we have our Presidential and Junior Suites available, but we only have 2 more Double rooms available. Which would you like to book, Sir? Mr. Smith Alright. I would like 1 double room, and the 2 Junior Suites, thank you. Hotel Receptionist One Double room and two Junior Suites reserved for Mr. John Smith. Is that all? Mr. Smith Yes, that is all. Thank you very much. Hotel Receptionist You’re welcome, Mr. Smith. Have a good day. Receptionist Good morning, Sir. Welcome to Nyiur Hijau Hotel. May I help you? Mr. Sutomo Um
 I and my wife would like to reserve a room. Do you have any empty room for us? Receptionist Um
 checking we have some rooms available. We have standard and deluxe room available for you and your wife. Which one will be your choice, Sir? Mr. Sutomo Hey, Dear. Which one would you like to be our room? Standard or deluxe one? Mrs. Sutomo Um
 What about the deluxe one? Mr. Sutomo Excuse me, how much should I pay for every room? Receptionist Well, the price for the Standard room is per night and for the Deluxe one is per night. Mr. Sutomo Alright, I think I will stay in the deluxe room. Receptionist How long will you stay with us, Sir? Mr. Sutomo I think I will stay for 3 days. Receptionist Yes, the deluxe room will be still available for the next 3 days. Please fill in this reservation form, Sir. Mr. Sutomo Okay. After filling the form Mr. Sutomo Here you are giving the form Receptionist Thank you, Sir. How will you pay for your room? Mr. Sutomo I will pay for it by cash. Receptionist Could I have the payment for the room now, Sir? The total is Rp Mr. Sutomo Okay, here you are. Receptionist Very well counting the money. Mr. Sutomo, Your room will be in number 203. Here is your key. Let our bellboy escort you to your room. Thank you and enjoy your stay with us. Mr. Sutomo Alright, you’re welcome. Receptionist What can I do for you sir? David I am interested to book two rooms for this weekend. Receptionist Hmm, ok, so you mean that you are going to book the rooms for two nights? David Yes, it’s for Saturday and Sunday. Receptionist Do you want regular or special rooms? David I do not understand, what do you mean about those kind of rooms? Receptionist Regular room is such kind of room without the swimming pool in the balcony and fitness facility, and you will not get a service for the golf court. While, when you book for the special room, we are going to serve you by those elements that you do not get in the regular room. David So, if I take for special room, it’s mean that I have a free access for the swimming pool, fitness facilities, and the golf. Is it right? Receptionist Yes sir, you are right. David What cost those are? Receptionist $150 for special room and $100 for regular room. David Ok, that’s reasonable and I book two special rooms and for two nights. Receptionist Do want to pay it cash or using your credit card? David Credit card. Receptionist Ok, I will process it soon. Please give me for a minute sir. David Ok, no problem. Receptionist Riska Receptionist Riska Receptionist Good evening, what can I for you? Good evening, I want to book a room for one night for two people. Okay. Wait a minute. I’ll check the room availability. Ok. The room 53 is available. There are two beds and it faces to the north where you can see the beach. Well, that’s a nice room. The price must be more expensive. Yes, that’s right. You have to pay the extra cost as much as 50 dollars. Is there any cheaper room? Wait a minute, I’ll check it back on this computer. Ok. Room 234 is available. If you book this room, you do not need to pay an additional bill of 50 dollars. This room overlooks to the south where you can see the city. Okay. I want to book that room for one night. Can you fill this form first? Riska Receptionist Riska Receptionist Riska Receptionist Riska Receptionist Riska Receptionist Riska Receptionist Riska Receptionist Ok. Thank you. Do you want to pay cash or use a credit card? I want to use a credit card. Ok. Have all the requirements been completed? Yes they have. This is the key and you can use the room right now. Our staff will accompany you to the room 234. Riska Thank you. Receptionist You’re welcome. TOURIST Good morning. Have you any room vacant? RECEPTIONIST Yes, sir. Double or single? TOURIST I want one double. RECEPTIONIST I have a double room on the second floor. TOURIST Oh, but I wanted to have one on the ground floor, or the first floor. RECEPTIONIST Let me see if I can . . . I'm sorry, sir. There's no double room vacant at the moment either on the ground or on the first floor. But I wonder if' you could wait till the check-out time. I'll have two vacancies then. Could I book one of the rooms for you in advance, sir? TOURIST Yes, I don't mind waiting for an hour or so. What's your check-out time? RECEPTIONIST It's 12 noon, and it's already a quarter past eleven. So you'll have to wait for less than an hour, sir. TOURIST How come? My watch shows ten minutes to eleven! That means there's more than an hour to go. I'm not going to wait. . . RECEPTIONIST I'm afraid your watch is a little too slow, sir. My watch makes now. I set the time only a few minutes before you came. TOURIST Oh, dear, there's something wrong with my watch. You're right. I'll wait for some time. RECEPTIONIST Thank you, sir. Would you take a seat, on the sofa over there? TOURIST Oh, but I don't know anything about the facilities you provide here. RECEPTIONIST Don't worry about that, sir. Here's a brochure giving all information about the hotel. On page ten, you'll find everything about the rooms. TOURIST Thank you, young lady. Markovic I need a room with balcony faced straight the beach Receptionist For how long, sir? Markovic Two days. Receptionist Would you like single room or double room? Markovic A single room Receptionist Could I have your ID card, please? Markovic Sure, here you are. Receptionist Wait a second, please. after a couple minutes. Ok Mr. Markovic, you reserve a single room with balcony faced straight the beach for two days. This is your ID card and this is your key. I will call the bellboy to escort you. Markovic Thanks Receptionist My pleasure, sir. CONVERSATION BETWEEN HOTEL RECEPTIONIST AND A GUEST BY TELEPHONE Receptionist Thanks for calling Quality Inn. Morine speaking. Caller Hello. I'm interested in booking a room for the September long weekend. Receptionist I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest hotel to the convention centre. Caller Oh, I didn't realize. Well what about the weekend after that? Receptionist So... Friday the seventeenth? Caller Yes. Friday and Saturday. Receptionist It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then. Caller Okay. Do you have any rooms with two double beds? We're a family of four. Receptionist Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night. Caller That's reasonable. And do you have cots? One of my daughters might be bringing a friend. Receptionist We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free. Caller Okay, but I'm not positive if she is coming. Can we pay when we arrive? Receptionist Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit. Caller Great, I'll call you right back. I have to find my husband's credit card. Receptionist Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open. CONVERSATION BETWEEN GUEST AND BELLBOY Bellboy Very well, Sir. Let me bring your belongings into your room. Mr. Sutomo Okay, thank you. The bellboy escorting Mr. and Mrs. Sutomo to their room Bellboy Here is your room, Sir and Ma’am. Mrs. Sutomo Whoa, the room is quite big! It seems comfortable too. Mr. Sutomo Yes, sir. Bellboy Um
 excuse me, Sir and Ma’am, would you like me to explain your room facilities? Mrs. Sutomo Alright, Yes, please. Bellboy Well, you have a plasma television in here. This is the remote control of Air Conditioner. You can also use the fridge here. This room is also featured with WiFi connection for your internet needs. There is a safety box here that you can use to put your money or other valuable things you may want to keep. To use this safety box you can read the manual book here. You also have two big windows here that will bring your eyes right into the ocean view. In the bathroom, we also have prepared anything you need. That’s all, if you come across into questions, you can call us right by using the phone. Anything else you need to know, Sir and Ma’am? Mrs. Sutomo No, thank you. Mr. Sutomo That would be enough, Thank you. Bellboy You’re welcome and have a nice stay with us. Guest Here you are. Receptionist: Thank you, sir. I'll just call the porter to help you up with. your bags. Have a nice stay. Guest: Thank you. The next morning at breakfast. Waitress: Good morning. Are you ready to order? Guest: Yes, we are. Could we have scrambled eggs with country ham, toast and jam, please? Waitress: Certainly, Sir.
Good evening Ă© um cumprimento super comum entre os nativos da lĂ­ngua vocĂȘ sabe o que quer dizer essa expressĂŁo e conhece os contextos apropriados para utilizĂĄ-la?Continue com a gente para descobrir!O que significa good evening?Good evening Ă© o mesmo que boa forma, assim que o sol começa a se pĂŽr, jĂĄ estĂĄ liberado usar a saudação – mas nem que a gente jĂĄ tem um pouco mais de intimidade com o inglĂȘs, deve ter percebido que o good night tambĂ©m Ă© muito usado nesse perĂ­odo do tanto o good evening quanto o good night signifiquem boa noite, existem, contudo, ocasiĂ”es especĂ­ficas e mais adequadas para utilizar cada um deles, como veremos no prĂłximo vamos treinar a pronĂșncia da nossa saudação da vez gud usar good eveningPara usar o good evening corretamente, nĂŁo tem nenhum empregamos a saudação para cumprimentar pode ser usada na chegada em uma festa, durante a abertura de uma reuniĂŁo ou simplesmente para dar boa noite a alguĂ©m que acabamos de caso, substituir o good evening por “olá” mentalmente pode ser uma boa estratĂ©gia para memorizar seu uso o good night Ă© usado quando queremos nos despedir. Logo, se vocĂȘ acabou de chegar no restaurante para jantar com seu amigo, ao encontrĂĄ-lo, deverĂĄ dizer good de pagarem a conta e encerrarem o encontro, Ă© good night que vocĂȘ deve dizer para se despedir da suma, use Good evening para cumprimentar. Good night para que good evening tambĂ©m Ă© um mĂ©todo mais formal de saudar vocĂȘ pode transformĂĄ-lo em uma saudação mais casual simplesmente dizendo evening!Frases com good eveningAgora que vocĂȘ jĂĄ sabe a situação ideal para usar o good evening, vamos de exemplos?A seguir, vocĂȘ confere ainda frases com o good night para nĂŁo confundir os dois nunca mais!Observe Good evening, sir. How can I help you? Boa noite olĂĄ, senhor. Como posso ajudĂĄ-lo? Thank you all and good night. Until next time. Obrigadoa a todos e boa noite. AtĂ© a prĂłxima! Evening, guys. How about a movie session at Paula’s? Boa noite, galera. Que tal uma sessĂŁo de filmes na casa da Paula? Good evening, mister Jones. My name is Luke, at your service. Boa noite, senhor Jones. Meu nome Ă© Luke, a seu serviço. Evening, everyone. This is my boyfriend, Paul Smith. Boa noite, pessoal. Esse Ă© o meu namorado, Paul Smith. We have to go now. Good night and see you tomorrow! NĂłs precisamos ir embora agora. Boa noite e atĂ© amanhĂŁ! Good evening, ladies and gentlemen. Welcome to the circus! Boa noite, senhoras e senhores. Bem-vindos ao circo! It was great to see you. Good night! Foi Ăłtimo ver vocĂȘ. Boa noite!Gostou?Para se aprofundar mais nesse assunto, dĂĄ sĂł uma olhada nesta aula em vĂ­deo sobre como dizer boa noite em para fazer tambĂ©m uma aula grĂĄtis com a EnglishBay – o seu curso de idioma online!
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    • at the hotel good evening can i help you